Exchanges

Samaritans365 Return/Exchange Policy

Return Policy

When you’re happy, we’re happy. Thank you for your purchase and contribution to the Kindness movement! We stand behind the quality of products that we sell and we sincerely hope that you enjoy your purchase. Inquiries regarding exchanges can be directed to: merchandise@samaritans365.org. We do not provide refunds; however, we can expedite any necessary exchange with a few simple steps.

Return Rules

    • All exchanges must be made within 14 days of receipt. (With the exception of customized orders, as all sales are FINAL on personalized merchandise)
    • Merchandise must be unused, unworn, and in good condition.
    • In the case of damaged merchandise, please e-mail a description as well as photographs if desired to merchandise@samaritans365.org
    • For standard (non-customized) Samaritans365 club shirts and/or Kindness matters merchandise, exchanges can be made within 30 days of initial purchase.
    • Kindly e-mail merchandise@samaritans365.org including your name, Club Ambassador name (if applicable), size ordered, and size desired. If there are multiple items, we can provide an exchange form via e-mail for your ease and convenience.

You will be responsible for paying shipping costs for returns / exchanges.

Please ship Lower School and High School Club shirts to:

Samaritans365
11053 Harbour Springs Circle
Boca Raton, FL  33428
United States

All other merchandise, including KINDNESS MATTERS tanks, shirts, hats, magnets, and mantra bands should be shipped to:

Samaritans365
2430 NW 26th Circle
Boca Raton, FL  33431
United States

We will do our best to process your exchange within 7 business days after the receipt of the package.

Gift Returns

Did you receive a Kindness Matters gift and need a different size? No worries, just send us an email at merchandise@samaritans365.org. We’ll help you send back your merchandise in accordance with the terms of this return policy and issue you a credit for exchange.

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